Our Refund & Cancellation Policy
We value your support. This policy explains when refunds are available, how to request them, and timelines for processing.
Quick Summary
- Donations are generally non-refundable.
- Refunds may be issued for duplicate or failed transactions.
- Request within 7 days with proof of payment.
1) Eligibility for Refunds
- Duplicate charges: If you were charged more than once for the same donation.
- Failed payments: Amount debited but not reflected as successful on our site.
- Wrong amount: Mistyped donation value (case-by-case review).
- Event cancellations: If a paid workshop/event is cancelled by us, you’ll receive a full refund.
Refunds are not provided for voluntary donations that were successfully processed, except as above.
2) How to Request a Refund
Email us at hello@rajshree.org with:
- Your full name and contact number
- Transaction date, amount, and mode
- Transaction/UTR/Reference ID and screenshot/receipt
- Reason for refund
Alternatively, call +91 92840 91101 during working hours.
3) Processing Timelines
- Review time: 3–5 business days after receiving complete details.
- Refund mode: Original payment method wherever possible.
- Credit time: 5–10 business days depending on the bank/gateway.
We’ll notify you by email once a refund is approved and initiated.
4) Chargebacks
If a chargeback is raised directly with your bank or card issuer, we may contact you or the bank for details. Resolving chargebacks can take additional time; providing documents promptly helps speed things up.
5) Cancellations
- Event/workshop: If you can’t attend, write to us at least 48 hours in advance. Transfers to a later batch may be offered.
- Recurring support: You can cancel recurring donations by emailing us. Future debits will be stopped from the next cycle.
6) Receipts & Compliance
Donation receipts are issued for valid contributions. Keep them for your records and tax purposes. For corrections (name, PAN, address), email hello@rajshree.org.
Contact & Grievance
Rajshree Pratisthan
Latur, Maharashtra, India
Phone: +91 92840 91101
Email: hello@rajshree.org